NEO | E-mail Technical Support

By accurately completing this form you are helping our E-mail Technicians assist you more effectively. Your NEO Care e-mail team can help you with troubleshooting NEO supplied hardware and software only and is available Monday to Friday 9:00 AM to 5:00 PM (GMT +8) except holidays.

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Problem Description

Technical Support: Monday to Friday
8 AM to 6 PM; E-mail:
Email NEO Care; Phone:
Metro Manila:
633 3636

Provincial:
1-800 10 633 3636; Yahoo! Messenger:
Sales & Marketing: E-mail:
mktg@neo.com.ph; Phone:
+63 2 633 6362
Feedback & Inquiries: E-mail:
inquiry@neo.com.ph
Showrooms & Service Centers: Metro Manila:
4F CyberZone SM Megamall B
Mandaluyong City, Philippines; Metro Cebu:
Opening soon; Metro Davao:
2nd Level NCCC Mall,
Ma-a Road cor. McArthur Hi-Way,
Davao City, Philippines

Please provide as many details as possible so our Technicians may effectively diagnose your problem and provide a resolution
Hardware was recently added What Hardware?	An error message appears Exact error message?
Software was recently installed What software?	Problem persists after restarting the computer
*When does the problem occur?	What Application?


*Describe the problem you are encountering and the situation or task you were doing when you encountered the problem.

What steps have you done to try and fix the problem?

*Serial Number or Service Tag	*Operating System
	The Linux OS was provided pre-installed into your Notebook to provide functionality out-of-the-box at no extra cost.. The Linux OS is free and does not add to the purchase cost of the Notebook. This allows you to install your choice of Operating System. Support for the Linux OS may be found in website of the specific Linux Distribution installed. Although it is a fully functional Operating System and may be used indefinitely, NEO does not provide technical support for Linux as it was intended for use as demonstration of the functionality of NEO Notebooks sold without a Windows Operating System.